Returns & Exchanges
At Denver Wine Merchant, we strive to ensure every bottle meets our high standards for quality and provenance. If you encounter a corked or flawed bottle, please contact us within 30 days of purchase for a store credit or replacement.
Contact Our Sommeliers
Email our team or visit the shop with your receipt and the remaining contents of the flawed bottle for evaluation.
Preserve the Product
To qualify for a return on a flawed wine, the bottle must be at least three-quarters full and resealed with the original cork.
Verification Process
Our experts will verify the condition of the wine to confirm a structural defect or cork taint before processing the exchange.
Receive Store Credit
Once approved, we will issue a store credit or provide a replacement bottle of equal value for your next cellar selection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing