Frequently Asked Questions
Everything you need to know about ordering and shipping fine wines.
Do I need to be present to sign for my delivery?
Yes. Federal law requires an adult signature (21+) for all alcohol deliveries. We recommend shipping to a business address if you are not home during the day.
What states do you ship to?
We currently ship to a select list of states that permit out-of-state wine direct shipping. Please enter your zip code at checkout to see if delivery is available in your area.
How do you protect wine from extreme temperatures during transit?
We offer climate-controlled shipping and may hold orders during periods of extreme heat or cold to ensure your wine arrives in perfect condition.
Can I return a bottle of wine if I don't like it?
We only accept returns for bottles that are corked or flawed. If you believe your wine is defective, please contact us within 30 days of purchase for a replacement or store credit.
Do you offer local pickup in Denver?
Absolutely. You can select 'Local Pickup' at checkout to collect your order from our Denver storefront at no additional cost.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and Google Pay.